What soft skills?
Soft skills, sometimes known as “people skills,” are personal attributes that enhance an individual’s interactions, job performance and career prospects. Unlike hard skills, which tend to be specific to a certain type of task or activity, soft skills are broadly applicable. It’s often said that hard skills will get you an interview but you need soft skills to get (and keep) the job. These soft skills relate to Project Management include and are not limited to:
- Ownership of and commitment to a common goal or purpose
- Managing team and client dynamics
- Creating a people centered as well as task centered approach
- Adopting/living out the client’s team or organization culture, to maintain a consistent way of working
- Empowering yourself and others to achieve the objective
- Achieving consistent follow through
To achieve these things there is need to base them around established methodologies. Soft skills and team work should not be considered as separate activities from the main work. Our promise is to stimulate and train people to constantly create positive transformations in their lives that enable them to consistently perform at peak levels and maximize their potential. We build the capacity of staff which results into an increase in organization’s productivity to levels that are otherwise thought impossible.
Methodology & A guide to the soft skills:
Kudos Consulting uses the Nuero-Linguistic Programming training model that is punctuated with other modern adult learning techniques to allow comprehension and understanding of the information, knowledge and skills shared.
We use customized PowerPoint presentations, video viewing, fun experiential activities, group discussions and role plays to create positive transformations and drive learning points home. When training, we embark on a journey to the “promised land” of best practice, which involves a trek through the harsh personal “self-soul search terrain” of change management. This methodology involves:
- Giving the client & their staff the confidence to embark on the journey
- Capturing their required attention up front
- Getting them doing their part
- Helping them understand the route & destination
- Holding them move with us through the journey
- Blending the team into a good quality working unit
a. Effective Presentation skills:
According to Dale Carnegie, “Half the world is composed of people who have something to say and can’t; the other half have anything to say and keep saying it.” Anyone can give a speech or make a presentation; but not everyone can give an effective presentation or speech. That besides, we all make presentations in one way or another. We present ourselves in the way we walk, dress, talk and in our general outlook, both conscious and unconsciously. Our Effective Presentation Skills course touches on every aspect of presentations in order to equip participants with skills to be powerful speakers who leave lasting impressions in audiences and cause action.
b. Train The Trainer:
In today’s world, corporate trainers are required to design and deliver training programs to improve employees’ skills and knowledge so that the employees can make a greater contribution to a company’s success. However, most of these lack the desired skills and key competences required of them to effectively transfer knowledge to learners. This premium program equips participants with the much required knowledge, skills and the ability to design and deliver training, manage the learning function, measure and evaluate the results of training, and manage the organizations knowledge transfer process.
c. Effective Communication skills:
So what does it take to be a great communicator? You either have it or not. In a survey conducted by Katz Business School at the University of Pittsburgh, Companies rated Communication as the most important factor in selecting their Management staff. The findings show that communication skills were important in predicting job success as was the ability to communicate well with others in the workplace. This is a skill required by everyone in the workplace if goals and instructions are to be communicated effectively and understood by all.
d. Effective Call Center Service:
For a Call Centre to effectively serve both inbound and outbound calls well, Call Agents need to be equipped with modern Call handling skills and understand the modern Call Centre metrics. Agents need to be equipped with effective communication skills and first call resolution skills. This powerful programme equips participants with exceptional 21st call Centre skills for Call Centre Agents.
e. Corporate Team Building:
People in every workplace come from different backgrounds and are expected to work for the common goal. People talk about building the team, working as a team, and my team, but few understand how to create the experience of team work or how to develop an effective team. Belonging to a team, in the broadest sense, is a result of feeling part of something larger than oneself. Kudos Consulting helps Organizations In creating a team-oriented environment that guarantees results. We help team members to build the cohesion to accomplish the overall objectives. This is done through a series of activities, attitude change Programmes and group study dynamics aimed at building synergies.
f. Selling with IMPACT:
Most sales people struggle with constant days of endless cold calls that yield less. They struggle with prospects that won’t commit and customers determined to bring down the price. Selling with Impact helps our delegates to get in front of more qualified prospects, know the next action and roadmap and ensure a much higher chance of closure at the beginning of the sales process.
g. Selling Skills Empowerment – SSE
Sales have become a very complex activity in the 21st century. More competitors, both local and foreign, are battling for the same deals. Buying centers are enlarging; decision makers and influencers are spread across geographies. Increasingly, your sales teams are pitching an ever- expanding range of products and services to a customer base that is more well-informed than at any time in history. All this complexity translates into huge volumes of information that your sales representatives need to consume—about products, about customer needs, about the strengths and weaknesses of competitive offerings, and more.
For an organisations or company to grow its sales volumes, there must be a team of warriors that can interact in complementary ways to meet the customer’s needs faster, better, and more effectively than the other teams that are trying to do the same thing. Participants Learn, discover and appreciate working in the 21st Century, the role support functions play and sales mistakes to avoid if they are to become great sales men that bring results to drive their organisations ahead of the park.
h. Entrepreneurship Skills:
Most people want to be self-sustaining rather than seek employment. The Challenge is that only a handful has the skills to enter the business world and effectively run their business beyond the shelf lifecycle. Our 2-day Entrepreneurship Programme explores a set of cutting edge questions around entrepreneurship. It unfolds skills and traits useful to Entrepreneurs and those who are entrepreneurial within an existing organisation. These skills and traits also benefit all employees within a business and so are useful for those who want to retire and get in gainful business operations.
i. Personal Finance Management:
Making sound financial decisions is an essential life skill for everyone that desires living a quality lifestyle. In this 2-day life changing program, participants learn to evaluate their financial status quo, review their expenditure habits, learn how to budget effectively and understand much more about the mysteries of the financial world including debt management, saving and investment among others. This will ultimately improves their living standards and safeguard their future. Participants get day-to-day financial tools and activities needed to manage one’s economic resources, while working toward long-term financial security and control their income and manage expenses to suit ones desired life.
j. Stress Management:
In today’s first paced world, the demand and brain drain is high on employees at all levels of work. The bills aren’t going to stop coming, there will never be more hours in the day errands, career and family responsibilities will always be demanding. Kudos consulting has come up with a formula that helps people realize that they are in control of their lives which is the foundation of stress management. After this course, people learn to take charge of their thoughts, emotions, schedules, environment, and the way you deal with problems. The ultimate goal is a balanced life, with time for work, relationships, relaxation, and fun – plus the resilience to hold up under pressure and meet challenges head on.
k. Resilience Training:
This Customised Programme is the most comprehensive, up-to-date, and practical method of effectively copying and managing the day today challenges of the modern workforce faced with diverse demands from work, family rand personal development. The Programme helps Staff and their relationships / Families to develop strengths and fortitude in six key fitness areas in order to thrive under challenging conditions. These skills will be necessary to help participants to achieve balance in their lives and build resilience in order to thrive in an era of high operational tempo and persistent conflict arising from work life balance.
l. Giving Short Programmes and 2-3 hour Motivational Talks on such topics but not limited to:
- Unlocking your Potential
- Success Factors
- Building Winning teams
- Making things Happen
- Setting SMARTER Goals
- Effective Leadership
- Effective Team Leadership & Management
- Performance Management
- What’s holding you back?
- Health Living
- Personal I identity – Who am I?
- Winning Psychology
- The Power of Social Networking
- Winning Friends and Building Relationships
- Effective Study skills
- Personal Growth and Career Development
- Staying focused
- Personal goal setting
- Self Esteem and Confidence Building
- Planning and Time Management
- Leadership
- Time management
- Diversity
- Etiquette
- Personal Grooming
- Emotional intelligence
- Can we Count on you
- Entrepreneurship skills
- Negotiation skills
- Interviewing skills
- Resume writing skills
- Project Proposal Writing Skills
- Conflict resolution/management
- Credit management for loan officers
- The Power of beliefs and the impact of choice making among others.
- j. Market Research and Feasibility studies:
We undertake a complete market research and analysis for our clients across the industry segments. Feasibility studies for business plans and prospecting are undertaken across the industries. We have undertaken assignments in the field of Leisure, Entertainment, Retailing, Healthcare and Manufacturing.
