Literally everything we do, every concept perceived, every technology developed and associate employed, is directed with one objective clearly in mind – pleasing “the customer. Research indicates that companies that have focused on maximizing customer satisfaction have paid out more returns to their shareholders than those that did not. Our Customer Service Programme focuses on ways to improve Customer relations and most importantly, communication and service delivery.
Most companies in Uganda do not know the life time value of their customers; neither do they understand the referral value of the customers in the whole purchase and consumption chain.
Exceptional Customer Service:
There is only one boss, and whether a person shines shoes for a living or heads up the biggest corporation in the world, the boss remains the same. It is the customer! The customer is the person who pays everyone’s salary and who decides whether a business is going to succeed or fail. In fact, the customer can fire everybody in the company from the chairman (CEO) on down, and he can do it simply by spending his money somewhere else. Our Customer Service Programme focuses on ways to improve customer relations and most importantly, communication and service delivery.
Customer Service for HealthCare:
What’s arguably more important in today’s Health Sector is that customer service has become top of mind for healthcare providers and business professionals. Health Care Providers are now joining the ranks of countless businesses that have had to re-think their customer service standards. Just as a coffee shop lacking in this area will risk bad reviews, diminishing customers and revenue, a health facility may have to face a dent in their bottom line if customer service skills are not up to par.
Patients’ perception on the quality of the healthcare they receive is highly dependent on the quality of their interactions with the healthcare team. Effective Communication & Customer Service for Health is to have positive health outcomes for patients and healthcare teams.
The connection that a patient feels with his or her clinician can ultimately improve their health mediated through participation in their care, adherence to treatment, and patient self-management. This powerful Customer Service for Health Programme equips Health Service Provider staff with special skills of serving patients and their care givers.
